Terms of service

1. About these terms

These terms apply to all purchases from the Performance4x4 online store (Performance Four x Four Pty Ltd (ACN 624 215 578) as trustee for the Performance Four X Four Trust (ABN 15 837 947 404), 9/30 Smith Street, Capalaba QLD 4157). By ordering, you agree to them. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law (ACL). The version published when you order applies to that order.

2. Pricing, orders and payment

  • Prices are in AUD and include GST. Freight is shown at checkout.
  • An order is accepted when we confirm it by email or dispatch it. We may cancel an order with a full refund if an item is unavailable, mispriced, or payment fails.
  • Payment in full is required before dispatch. We accept credit card and direct deposit, plus EFTPOS and cash for orders collected in store.
  • Stock levels and images are a guide only. Check fitment before ordering, or ask us to confirm.

3. Shipping and delivery

  • In-stock items usually dispatch within 3 business days. Special orders depend on supplier lead times. Delivery times are carrier estimates only.
  • Bulky items may need a freight quote, which we confirm before dispatch.
  • We're responsible for your order until it's delivered. Once it arrives, it's yours to look after. Goods remain our property until paid in full.
  • Report transit damage or missing items within 2 business days, with photos, and keep the packaging.

4. Cancellations

  • In-stock orders: cancel free of charge any time before dispatch.
  • Special orders: full refund if we haven't placed the supplier order. Otherwise, a refund less any supplier fees, which we'll tell you first.
  • Custom and fabricated items: refund less materials and work already completed.
  • Tunes and software: non-refundable once delivered or activated.

After dispatch, our change-of-mind policy applies. To cancel, email admin@performance4x4.com.au with your order number.

5. Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery, if the goods are unused, uninstalled and in their original, undamaged packaging.

  • Contact us for a Return Authorisation first. You pay return freight; original freight is not refunded.
  • A restocking fee of up to 15% may apply.
  • Not accepted: fitted or modified items, opened electrical items, tunes and software, special-order, custom and clearance items, and opened consumables.
  • Approved refunds are made to the original payment method within 10 business days of approval following inspection.

6. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Goods must be of acceptable quality, fit for purpose and match their description. For a major failure, you choose a refund or replacement. For a minor failure, we may repair, replace or refund. These rights do not cover damage caused by misuse, incorrect installation, modification by others, use beyond the product's rating, or normal wear and tear.

7. Warranty

All warranties below are in addition to your ACL rights.

  • Our own products: 12 months or 20,000 km from delivery, whichever comes first, against defects in materials and manufacture.
  • Workshop fitting: workmanship on parts we install is covered for 12 months or 20,000 km from fitting, whichever comes first.
  • Other brands: covered by the manufacturer's warranty, which we manage for you.

Not covered: misuse, accidents, overloading, competition use, incorrect fitting or modification by others, normal wear items, and labour to remove or refit parts we did not install.

To claim: contact admin@performance4x4.com.au or (07) 3823 1366 with your order number, vehicle details and photos of the fault. We will arrange return or inspection and respond within 10 business days. If the claim is accepted, we cover the repair or replacement and reasonable return freight.

Warrantor: Performance Four x Four Pty Ltd (ACN 624 215 578) as trustee for the Performance Four X Four Trust (ABN 15 837 947 404), 9/30 Smith Street, Capalaba QLD 4157 · (07) 3823 1366 · admin@performance4x4.com.au.

8. Fitment and compliance

  • We recommend professional installation. We are not responsible for parts ordered for the wrong vehicle unless we confirmed fitment in writing.
  • Some modifications need engineering certification under the Queensland Code of Practice: Vehicle Modifications (VSI) or other state rules. You are responsible for keeping your vehicle roadworthy and compliant, and for telling your insurer.
  • Products marked "off-road" or "competition use only" are not for use on public roads.
  • Aftermarket parts may affect some new-vehicle warranty claims. Ask us if you're unsure.

9. Liability and general

  • Our liability is limited only as far as the law allows, and never below your ACL rights. For business customers outside the consumer guarantees, our liability is limited to repair, replacement or refund.
  • These terms are governed by the laws of Queensland. Questions: admin@performance4x4.com.au or (07) 3823 1366.